At Lee’s General Landscaping, we prioritize professionalism and clear communication, even when we’re unable to take on a project due to location constraints. Gloria T., a Kent homeowner, interacted with us while inquiring about lawn services and shared her positive experience with our customer service. Here’s what Gloria shared:
“I’ve been messaging back and forth with Duy regarding my lawn service. Even though they couldn’t help me in the end since it’s outside of their servicing area, from the interaction I want to give them my review on customer service. Duy is very professional, patient with all my questions, and replied back in a timely manner. Thank you!”
Highlights of Gloria’s Experience
- Professional Communication: Duy responded to Gloria’s questions with clarity and professionalism.
- Timely Replies: Ensuring prompt responses kept the interaction seamless and efficient.
- Patience and Support: Even when unable to provide the service, Duy remained patient and helpful throughout the conversation.
Why Customer Service Matters to Us
At Lee’s General Landscaping, we believe excellent customer service extends beyond completing a project. Every interaction, whether or not it leads to a job, reflects our commitment to building trust and professionalism in our community.
Our Promise to Clients
- Clear Communication: Whether we can take on a project or not, we provide honest and respectful communication.
- Responsiveness: We aim to reply quickly and address all questions thoroughly.
- Professionalism: Every interaction is handled with patience, respect, and a client-focused approach.
We’re grateful to Gloria for recognizing the value of our customer service and taking the time to share her feedback. Though we couldn’t assist with her lawn service, her positive experience means a lot to us.
If you’re in our servicing area and need professional landscaping services, Lee’s General Landscaping is here to help. From lawn care to full yard transformations, we’re dedicated to delivering exceptional results with unmatched client care.
Thank you, Gloria, for your kind words and for highlighting the importance of great customer service!
Lee’s General Landscaping: Professionalism and Care in Every Interaction.
